Clara Bagnasco, Amedeo Cappelli, Bernardo Magnini
The purpose of this paper is to show that by a combination of state of art technologies it is possible to realize effective and powerful dialogue systems for Information-Seeking applications. TAMIC-P, a prototype natural language based interface will be described. The system is designed to support Public Administration desk operators during an information session with a citizen. Three aspects work together to determine the system usability: (i) a strong multimodal approach, allowing full interchangeability between natural language and direct manipulation; (ii) a robust dialogue component, allowing complex sequences of turns; (iii) the adaptive integration of different information sources, such as personal data and related norms.
Keywords: Natural Language Access to databases, Dialogue systems, Multimodality
Citation: Clara Bagnasco, Amedeo Cappelli, Bernardo Magnini: A Dialogue Environment for Accessing Public Administration Data: the TAMIC-P System. In W.Horn (ed.): ECAI2000, Proceedings of the 14th European Conference on Artificial Intelligence, IOS Press, Amsterdam, 2000, pp.686-690.