ECAI 2004 Conference Paper

Context Aware Personalised Service Delivery

Edoardo Pignotti, Peter Edwards, Gunnar A Grimnes

In this paper we explore the potential of recommendation systems in an environment where users can access a variety of services from different locations. In particular we explore the use of adaptive technologies to recommend new services to users based on context, which we define in terms of four factors: time, location, user behaviour and user profile. A multi-agent service delivery architecture is used as a platform for the recommendation system. User behaviour in the service environment is analysed and used to predict the next service that a user will invoke; the user's preferences and past behaviour are then utilised to recommend specific aspects of that service to the user.

Keywords: personalisation, agents, learning, semantic web, mobile

Citation: Edoardo Pignotti, Peter Edwards, Gunnar A Grimnes: Context Aware Personalised Service Delivery. In R.López de Mántaras and L.Saitta (eds.): ECAI2004, Proceedings of the 16th European Conference on Artificial Intelligence, IOS Press, Amsterdam, 2004, pp.1077-1078.

ECAI-2004 is organised by the European Coordinating Committee for Artificial Intelligence (ECCAI) and hosted by the Universitat Politècnica de València on behalf of Asociación Española de Inteligencia Artificial (AEPIA) and Associació Catalana d'Intel-ligència Artificial (ACIA).